We Move Homes Terms and Conditions
These Conditions set out the rights and obligations of the remover (we-us-our ) and
the customer ( you-your ). These Terms and Conditions can only be changed with
the prior written agreement of both the remover and the customer.
1.0 Our quotation is an inclusive price
2.0 We reserve the right to amend the price stated in the quotation to take account of
changes of circumstances which were not taken into account when preparing our
quotation and are confirmed to us in writing.
Such factors may include the following:-
2.1 Where the work is not carried out within 3 months of the date stated in the
2.2 Increased costs resulting from currency fluctuations or changes in taxation,
freight charges or increased road fuel prices.
2.3 We have to collect or deliver goods at your request to above ground and first
floor and were not made aware of this at time of quotation.
2.4 We supply any additional services.
2.5 The work is carried out outside normal working hours (8.00 am to 6.30 pm ) at
your request after the quotation is given.
2.6 We are requested to provide additional services not included in the quotation,
including the moving or storing of extra goods.
2.7 We are unable to access the collection or delivery point or such access is
inadequate or inappropriate for our vehicles. If access is not possible then we may
offer the alternative for you to hire at your expense a smaller vehicle. We will then
trans ship the load piece-meal and will charge for the extra time needed on a pro
rata basis. If our driver is required to drive the hired vehicle then all insurance cover
for the vehicle and goods carried must be organised and paid for by yourselves.
2.8 We have to pay parking or parking penalty charges.
2.9 There are delays or events outside our control which increase the cost or
resources required to complete the work.
2.10 Our quotation does not constitute a contract and accordingly there is no contact
between us until you have returned the ‘Acceptance’ form duly signed and dated with
the appropriate deposit paid and we have confirmed receipt of such form. The
contract will then be on these Terms and Conditions.
3.0 Unless otherwise agreed in writing the following is not included in the quotation.
3.1 Dismantling or assembly of units including flatpack.
3.2 Disconnecting, reconnecting, dismantling or reassembling any appliances,
fixtures, fittings or equipment.
3.3 Taking up or removal of fitted floor coverings.
3.4 The movement of any item or items which our staff reasonably believe they
cannot move safely, whether due to its nature or position.
3.5 You are recommended to make arrangements for any such work to be provided
3.6 If you have requested and paid for a dismantling and/or reassembling service it is
on the express understanding that as we are dealing with previously erected goods,
whilst all care will be taken, we will not be liable for any damage howsoever caused.
4. 0 You must
4.1 Declare in writing to us the value of the goods being removed and/or stored
(unless you elect for our liability to be limited to £50 per item as set out in clause 9.0)
4.2 Obtain at your own expense all permissions, consents, licenses, permits or
customs documents required for the removal of the goods.
4.3 Be present either personally or through an authorised representative during the
collection and delivery process.
4.4 Prepare and stabalise all appliances prior to their removal.
4.5 Take reasonable precautions to prevent the unauthorised removal of goods not
belonging to you and check to ensure that all your goods are duly removed.
4.6 Provide proper protection for goods left unattended or in unoccupied premises.
4.7 If you have elected to pack yourself then all packing to be completed by the time
of commencement of move. If this has not happened and it adds unforeseen time to
the move then extra charges will apply pro rata to price quoted.
4.8 Empty defrost and clean refrigerators and freezing equipment.
4.9 In addition you must provide us with contact details during the removal process
including transit and/or storage of goods to the point of delivery.
4.10 We will not be liable for any loss, damage, cost or additional expense that may
occur as a result of your failure to fulfill these obligations unless by reason of our
own negligence or breach of contract.
4.11 No employees will cross any ground that is muddy, waterlogged or in any
condition that would affect the ability of the crew to remain in a clean, tidy and
Ownership of Goods
5.0 You confirm to us that the goods being removed are your property or that you
have the authority of the owner to enter into this contract in relation to the removal of
the goods and storage thereof.
5.1 You undertake to indemnify us for any claims and keep us indemnified against
any claims resulting from any breach by you of clause 5
6.0 Unless previously agreed by us in writing by a director the following items are
excluded from this contract and will not be removed.
6.1 Prohibited, stolen goods, drugs, pornographic material, potentially dangerous,
damaging or explosive items such as aerosols, paints and firearms and/or
ammunition. Also, gas in any form or bulk liquids including oils, fuels and/or cleaning
6.2 Jewelry, watches, trinkets, precious stones or metals, money, deeds, securities,
stamps, coins or collections of any similar kind.
6.3 Any goods likely to encourage vermin or other pests or to cause infestation or
6.4 Perishable items and/or those requiring a controlled environment or refrigerated
or frozen food or drink.
6.5 Animals, birds, fish or any livestock.
6.6 Goods requiring any license or government consent for export or import or any
movement contemplated within the removal.
6.7 If we do agree to remove any such goods, we will not accept any liability for loss
or damage unless we are negligent or in breach of contract. If you submit any such
goods without our knowledge we will make them available for your collection and if
you do not collect such goods within a reasonable time we reserve the right to take
further steps in relation to the disposal of any such goods. You must indemnify us
against any additional charges, expenses, damages, costs or claims incurred by us
as a result.
6.8 We accept no liability for any garden furniture, pots, plants etc. due to the nature
of weathering that can make such items unstable and brittle.
Postponement and Cancellation
7.0 If this agreement is postponed or cancelled, we may charge you depending on
the amount of notice given. Our charges are as follows: –
7.1 More than 7 days before booked date – no charge.
7.2 Between 3 and 7 days before booked date: – up to and not more than 50% of the
7.3 Less than 3 days before the booked date: – the full amount.
7.4 For this purpose working days include Mondays to Fridays other than public
7.5 If cancellation is with more than 7 days’ notice and a deposit has been paid
and/or boxes delivered, then we will make a nominal charge to cover the cost of
7.6 If commencement of unloading is delayed due to key waiting then the following
The unloading crew will not unload if it would mean unloading cannot be completed
by 9.00 pm. The usual calculation for unloading is two thirds of the loading time. We
may alter this at our discretion, otherwise the goods will be unloaded at the next
opportunity and the extra costs to be borne by the customer.
7.7 If key exchange does not happen on the removal day after we have loaded then
we will arrange storage for your goods at your cost. We will then reorganise your re
delivery at the same cost to you of the original booked move.
8.0 You must pay our charges so that we have cleared funds in advance of the
8.1 We will accept cash payment on the day of the removal only if agreed prior and
stated on the ‘Acceptance’ form. This has to be paid prior to the commencement of
8.2 You must not withhold any part of the agreed price.
8.3 We reserve the right to charge interest on overdue amounts.
8.4 Payment terms may only be varied with our written agreement in advance.
Our Liability for Loss or Damage
9.0 Our liability for negligence or breach of contract or otherwise under common law
in relation to your goods is limited to the value declared to us under Clause 4.1 or
£30,000 whichever is the least. If no such value is declared, or if you so elect, for the
maximum amount of £50 per item. In this respect an item is defined as any one
article, suite, pair, set, complete case, package, carton or other container. These
limits may affect the quotation.
9.1 We are not liable on a ‘new for old ‘basis for any lost or damaged goods.
9.2 We shall not be liable to the extent that loss or damage is caused or contributed
to by moving goods under your express instructions against our advice and in a
manner that is likely to cause damage.
9.3 You must notify us as soon as possible of any damage to premises and to goods
9.4 We may offer at an extra charge of £1.00 per £1,000 cover as ‘extended liability
This amount may occasionally be offered at a discounted price.
Extended Liability must be agreed prior to the move and will cover as standard
goods up to the value you request.
With this cover a valuation must be given by yourself on the ‘Acceptance ‘ form.
We recommend this option as giving you the most comprehensive cover.
9.5 We shall not be liable for damage to flat pack units that we are asked to move in
their completed state.
9.6 We shall not be liable for scuffs or other removal marks to soft furnishings and/or
mattresses that are not protected or that we have not been requested to supply and
fit such coverings and protection to.
10.0 We are not liable for the following.
10.1 Loss or damage to cars or other motor vehicles unless carried in an enclosed
vehicle or trailer specially constructed for the purpose.
10.2 Electrical and mechanical derangement, unless shown to be as a result of
physical external damage to the item concerned or as a result of fire, flood, collision
or overturning of road vehicle or other conveyance.
10.3 Breakage, scratching, denting, chipping, staining and tearing of items packed
by you including trunks, suitcases and the like unless reasonably attributed to
physical damage to such items caused by collision or overturning of road vehicle or
other conveyance. To reiterate and clarify self-packed items are not covered.
10.4 This policy shall also exclude claims for missing items unless an inventory is
supplied by you and approved by us prior to the move.
10.5 Loss or damage which occurs prior to collection or packing by us or after
delivery or unpacking by us.
10.6 Loss or damage to jewelry, watches, trinkets, precious stones, precious metals,
coins, money, deeds, bonds, securities and stamps or collections of a similar kind.
10.7 Loss or damage caused by wear and tear, general deterioration, warping or
shrinkage, moth or vermin unless it can be reasonably demonstrated that such loss
or damage arose as a result of our actions or failings.
10.8 Any consequential loss.
10.9 Loss or damage to refrigerated or frozen food and/or drink, plants, house
plants, brittle objects, items with inherent defects howsoever caused and/or goods
likely to encourage vermin and other pests to cause infection. Outdoor and garden
pots and containers are specifically excluded from any cover.
10.9 Prohibited or stolen goods, drugs, potentially dangerous, damaging or explosive
items including gas bottles, aerosols, paints, firearms and/or ammunition.
10.11 Animals and their cages or tanks including pets, birds or fish.
10.12 Mysterious disappearance of customers goods in transit unless evidence
(inventory) can be provided to prove beyond reasonable doubt that the loss is solely
attributable to the dishonest actions of an employee.
10.13 None of our employees will incur any liability to you.
10.14 If the value of your goods in store or in transit is, at the time of loss or damage,
collectively of greater value than the value declared, then you will bear the equivalent
proportion of the claim in the same ratio as the actual value exceeds the declared
10.15 Our liability is limited to the reasonable cost of repair and no claim will be
considered in respect of any depreciation in value of any item as a result of such
10.16 Where any item consists of items in a pair or set, we will not pay more than the
value of any particular part or parts which may be lost or damaged, without reference
to any special value which such part or parts may have as part of a pair or set, nor
more than a proportionate part of the declared value of the pair or set.
Delays In transit
11.0 Unless specifically agreed all arrival and departure times are estimates only.
11.1 If a specific timetable is agreed in writing between us and any delay within our
reasonable control occurs, we will pay for your reasonable expenses resulting from
our failure to keep to the agreed written timetable. If through no fault of ours we are
unable to deliver your goods and take them into storage, then any additional storage
charges and delivery charges incurred as a result will be at your expense.
Time Limit for Making a Claim
12.0 You must notify us of any loss or damage within 7 days of the collection of
goods by you or their delivery by us to their destination unless we agree in writing to
an extension of this time limit. If you fail to make a notification to us of such loss or
damage within this time scale, we will not be liable.
Withholding or Disposal of the Goods
13.0 We have the right to withhold and/or ultimately dispose of some or all of the
goods until you have paid our charges and any other monies due under this or any
other agreement between us. This specifically applies to potential claims for loss or
damage that are reported to us before the move is completed.
14.0 We reserve the right to sub –contract part or all of the work provided for under
this agreement in which case these Terms and Conditions will continue to apply in
15.0 These Terms and Conditions are subject to the Law of England and Wales.
16.0 These Terms and Conditions together with our quotation form the whole
agreement between us and all other correspondence or oral discussions or
representations are excluded.
17.1 We may terminate this contract on three months’ notice in writing or after three
months following the quotation date. If you wish to terminate this agreement whilst
your goods are in our storage you must give at least 10 working days’ notice in
writing. You remain liable for charges for storage up to the date of release of the
goods to you.
18.0 Key waiting charges. We would usually expect keys to the new property to be
available by 1.00 o clock. We offer an hours free waiting time and from 2.00 pm our
charges are £50.00 per hour from that time whilst we are available to unload but are
waiting for keys.